Basa1 Privacy Policy

1 Introduction & Applicability

Basa1 (https://basa1.onl) is a trusted online gaming platform in Bangladesh. We believe protecting user privacy is a fundamental responsibility — not just a legal obligation, but an ethical commitment. This privacy policy clearly outlines what information basa1 collects, how it is used, and how it is kept secure.

This policy applies to the basa1 website, mobile app, and all related services. By creating an account or using the platform, you are considered to have read and accepted this privacy policy. If you do not agree with this policy, please refrain from using basa1.

2 What Information We Collect

Basa1 only collects personal information that is necessary to provide services, manage accounts, and ensure security. We never collect excessive or irrelevant data.

In addition to information provided at registration, basa1 automatically collects certain technical data — such as your browsing patterns, session duration, and click activity. This is used to improve your experience on the site.

3 How Your Information Is Used

Basa1 uses your information only for specific, legitimate purposes. We never use your data for unintended purposes without your consent.

• Account management: Completing registration, verifying login, and updating profile information.
• Payment Processing: Processing deposit and withdrawal transactions securely.
• Customer Support: Providing prompt resolution to your complaints and inquiries.
• Security Verification: Detecting and preventing fraudulent activity.
• Bonuses & Promotions: Providing offers tailored to your eligibility.
• Legal compliance: Meeting the requirements of applicable laws and regulatory bodies.
• Responsible Gaming: Detecting unusual gaming patterns and providing timely support.

4 Data Sharing & Disclosure Policy

Basa1 does not generally share your personal information with third parties. However, limited sharing may be necessary in the following circumstances:

• Payment Providers: Only the information required to process transactions is shared with bKash, Nagad, and Rocket.
• Law enforcement agencies: basa1 is legally required to disclose information in response to a court order or valid government request.
• Technology Service Providers: Server hosting or cybersecurity providers may process limited data under confidentiality agreements.
• Fraud Prevention: Minimum necessary data may be shared with fraud detection agencies.

5 Data Security Measures

Basa1 applies industry-leading technology to protect your data. Our security framework is multi-layered — rather than relying on a single solution, we ensure protection at multiple levels.

• 256-bit SSL/TLS Encryption: Data transfer is encrypted across all pages of the site.
• Password Hashing: Your password is never stored directly — it is hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): OTP verification is active during login.
• Regular Security Audits: Independent third-party experts regularly audit our systems.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Restricted Access Controls: Staff can only access the information necessary for their specific role.

Please note — no one can guarantee 100% security on the internet. Keep your account password confidential and avoid logging in from unfamiliar devices.

6 Cookie Policy

Cookies are small text files stored in your browser. basa1 uses cookies to keep your session active, improve site functionality, and personalize the user experience.

We use the following types of cookies:

• Essential cookies: Required for core site functionality. These cannot be disabled.
• Analytics Cookies: To understand which pages are used most — fully anonymous data.
• Preference Cookies: To remember your language, theme, or other preferences.
• Security Cookies: Used to identify fraudulent login attempts.

You can disable non-essential cookies through your browser settings at any time. Please note that doing so may affect some features of the site.

7 Data Retention Period

Basa1 does not retain your information longer than necessary. Specific retention periods are defined for each type of data:

• Account information: For the duration of the active account and up to 5 years after closure.
• Financial transaction records: A minimum of 7 years in accordance with Bangladesh financial regulations.
• Support Conversations: Up to 2 years after the issue is resolved.
• Cookie and session data: Automatically deleted at the end of a session or after a maximum of 30 days.
• Log File: Up to 90 days for security purposes.

Legal obligations may require certain data to be retained beyond the standard period. In such cases, the data is held under stricter protection and used solely for legal purposes.

8 Your Privacy Rights

Every basa1 user holds certain fundamental rights over their own data. We fully recognize these rights and are committed to helping you exercise them.

9 Child & Minor Protection

Basa1 is strictly for users aged 18 and above. We do not knowingly collect information from or allow accounts to be created by anyone under 18.

Age is verified at registration, and national ID or other documents are checked in suspicious cases. If we receive evidence that a minor is operating an account, that account will be immediately suspended and all collected data will be deleted.

10 Privacy Policy Changes

Basa1 may update this Privacy Policy at any time due to business changes, new regulations, or technical improvements. The "Last Updated" date at the top of the page will reflect each change.

For significant changes, we will try to notify you via SMS or email to your registered mobile number. However, regularly checking this page is the safest approach. Continued use of the platform after any changes will be considered your acceptance of the updated policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. basa1's data protection team is ready to provide honest and transparent answers to any of your queries.

• Email: [email protected]
• Live Chat: Click the icon at the bottom-right of the site.
• Response Time: Usually within 24 hours; within 15 minutes for urgent matters.